Effective date: 8 July 2026
These Terms & Conditions govern your access to and use of the TopContractor website, funnels, demos, onboarding pages, software-assisted systems, websites, automations, marketing services, advertising support, and related services (together, the "Services"). By using the Services, booking a call, creating an account, signing an order form, or paying an invoice, you agree to these Terms.
TopContractor is operated by Alcanca Group OÜ, an Estonian private limited company with registry code 17299925, VAT ID EE102894253, and registered office at Sepapaja tn 6, 15551 Tallinn, Harju Maakond, Estonia. Certain Services may be provided, supported, billed, or processed through affiliated entities or operational partners where identified in the applicable invoice, order form, checkout page, or written agreement. If you have a signed agreement or order form with us, that document will control if it conflicts with these Terms.
1. Business Use Only
The Services are designed for contractors, trades, and local service businesses. You confirm that you are using the Services for business purposes and that you have authority to bind the business you represent.
2. What TopContractor Provides
TopContractor provides contractor growth systems, including websites, lead capture pages, automated follow-up, missed-call text-back, review request workflows, local SEO foundations, marketing campaigns, and optional done-for-you services such as social media, email/SMS marketing, and Google or Meta ads support.
Any timelines shown on our website, including 7–10 day setup estimates, are good-faith estimates. Delivery can depend on your cooperation, content, approvals, platform access, third-party review times, and the complexity of your requested setup.
3. Your Responsibilities
You agree to:
- provide accurate business, contact, billing, and onboarding information;
- give us the permissions, content, approvals, and platform access reasonably needed to deliver the Services;
- ensure that your business has the rights to all logos, images, testimonials, reviews, offers, lists, and other materials you provide;
- respond to leads and customers professionally and in compliance with applicable laws;
- use email, SMS, calls, review requests, and marketing campaigns only where you have the necessary consent, opt-out process, and lawful basis;
- avoid sending us sensitive personal data unless we specifically ask for it and it is required for the Services.
4. Accounts, Access, and Security
Some Services may require login access, third-party platform connections, manager access, administrator permissions, DNS or nameserver access, or advertising account access. You are responsible for keeping your accounts secure and for promptly removing our access if the relationship ends or if you no longer want us to access a platform. You should not share passwords through insecure channels.
5. Payments, Subscriptions, Taxes, and Advertising Budgets
Fees, billing cycles, included services, and any setup fees are shown on the applicable checkout page, invoice, proposal, order form, or written agreement. Unless stated otherwise, subscription services renew automatically for the chosen billing period until cancelled.
You are responsible for all applicable taxes, platform costs, ad spend, domain fees, SMS/email usage fees, third-party software fees, and other pass-through costs unless we expressly include them in writing. Payment processors, such as Stripe, may process payments subject to their own terms and policies.
Client advertising budgets, media spend, platform balances, and campaign funds are separate from TopContractor service fees unless expressly stated otherwise in the applicable order form, invoice, checkout page, or written agreement. Where TopContractor receives advertising budget from a client, TopContractor may retain an agreed management percentage or fee and use the remaining budget to pay advertising platforms or related campaign vendors.
Advertising platforms may reject ads, limit spend, suspend accounts, change policies, or change campaign results at any time. TopContractor does not guarantee ad approval, impressions, clicks, leads, cost per lead, booked jobs, revenue, or return on ad spend. Significant advertising budgets should be covered by a separate written order form or client agreement describing budget handling, management percentage, unused budget treatment, platform access, and approval responsibilities.
6. Cancellation and Refunds
We advertise no long contracts for standard monthly services. Unless a separate written agreement states otherwise, you may cancel a recurring subscription before the next renewal period. Cancellation must be submitted before the next billing date. Cancellation does not remove amounts already due for work performed, active billing periods, setup work, third-party costs, ad spend, or custom work already started.
Fees are generally non-refundable once work has started or a billing period has begun, except where required by law or where we agree otherwise in writing.
7. No Guarantee of Results
We work to improve your online presence, lead capture, follow-up, reviews, and marketing systems, but we do not guarantee revenue, rankings, lead volume, booked jobs, review ratings, advertising performance, or any specific business outcome. Results depend on many factors outside our control, including your market, prices, reputation, responsiveness, offer, competition, budget, seasonality, customer demand, and third-party platform behavior.
8. Third-Party Platforms
The Services may depend on third-party platforms such as hosting providers, CRM/automation tools, Google, Meta/Facebook, Stripe, analytics tools, calendar tools, email providers, SMS providers, domain registrars, and other software providers. We are not responsible for outages, policy changes, account suspensions, fees, data loss, or decisions made by those third parties.
9. Ownership, Domains, and Google Business Profile
You retain ownership of your business name, logos, photos, customer lists, reviews, Google Business Profile, and materials you provide to us. You grant us a license to use those materials as needed to provide the Services.
Unless otherwise stated in writing, TopContractor retains ownership of its websites, templates, software, processes, workflows, automations, CRM setups, code libraries, documentation, reusable systems, hosting setup, and operational know-how. Access to those systems depends on an active subscription and any required third-party platform access.
If you cancel and want to keep a copy or transfer of the website, the standard website buyout fee is $1,000 unless otherwise stated in writing. Some parts of the system may not be transferable because they depend on TopContractor infrastructure, third-party licenses, proprietary workflows, or active subscriptions.
If you own the domain and only gave us DNS or nameserver access, the domain remains yours and we may remove our hosting, DNS, nameserver, or technical configuration after cancellation. If TopContractor purchased or registered a domain for your business, domain transfer is available for a standard $100 transfer fee unless otherwise stated in writing, plus any registrar, renewal, or third-party transfer costs.
Your Google Business Profile remains yours. Where we have manager access, we access it only to provide the Services and may remove our manager access when the relationship ends.
10. Communications, SMS, and Review Requests
You are responsible for ensuring that your leads, customers, and contacts have given any consent required for calls, SMS, email, review requests, automated follow-up, and marketing messages, including requirements under laws such as the TCPA, CAN-SPAM, state privacy laws, and carrier or A2P/10DLC rules where applicable. You are also responsible for honoring opt-out requests and keeping your contact lists accurate.
We may pause, limit, or suspend automations, campaigns, messaging, review requests, or platform access if we believe there is legal, deliverability, carrier, platform, complaint, or reputational risk.
11. Acceptable Use
You must not use the Services to:
- violate laws, platform rules, or third-party rights;
- send spam, deceptive messages, unlawful telemarketing, or unlawful review requests;
- make false, misleading, or unsupported claims about your business, licenses, insurance, prices, or services;
- upload malware, scrape systems, interfere with security, or attempt unauthorized access;
- promote illegal, fraudulent, abusive, or discriminatory activity.
12. Confidentiality
Each party may receive non-public business information from the other. Both parties agree to use reasonable care to protect confidential information and to use it only for the relationship, except where disclosure is required by law, professional advisers, payment processors, or service providers helping deliver the Services.
13. Disclaimers
The Services are provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not promise that the Services will be uninterrupted, error-free, compatible with every platform, or immune from changes made by third parties.
14. Limitation of Liability
To the maximum extent permitted by law, TopContractor and its operators, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages. To the maximum extent permitted by law, our total liability for any claim relating to the Services is limited to the amount you paid to us for the Services giving rise to the claim during the three months before the event that caused the claim.
15. Termination or Suspension
We may suspend or terminate access to the Services if you fail to pay, breach these Terms, misuse the Services, create legal or platform risk, or if continued service becomes impractical due to third-party platform issues. You may stop using the Services at any time, but outstanding payment obligations and provisions intended to survive termination will continue to apply.
16. Governing Law
Unless a separate written agreement states otherwise, these Terms are governed by the laws of Estonia, without regard to conflict-of-law rules. Courts in Estonia will have jurisdiction to the extent permitted by applicable law. Some consumer, privacy, or local business laws may still apply regardless of this clause.
17. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of the Services after an update means you accept the updated Terms.
18. Contact
Questions about these Terms can be sent to [email protected].